Build it Lebowakgomo North, Selling expired products

To, Build it Lebowakgomo North.

I am writing to formally demand an immediate refund for a Terminex product that I purchased from your store as per attached receipt, which I discovered after arriving home was already expired.

I returned to the store specifically to have the product exchanged. Your staff then established that the entire stock of the same product on your shelves was expired. At that point, I reasonably requested a refund.

Instead of taking responsibility for selling an expired product, you refused to refund me on the basis that I had already opened the bottle and told me that I should simply go to another store and find one that is not expired.

That response is completely unacceptable.

Let me be very clear, I did not purchase an expired product and then change my mind about it. I purchased a product that your store had made available for sale despite it being expired. The fact that I opened the bottle does not somehow transfer responsibility for the expired stock from the store to me.

I am particularly concerned that your own staff discovered that all the products were expired, yet instead of immediately resolving the matter, I was effectively told to take my problem elsewhere and find another store that has stock which is actually within its expiry date.

That is not an acceptable way to treat a customer, and I will not be made responsible for correcting a stock-control failure on your part.

I am therefore demanding that my full purchase price be refunded by close of business today, 6 October 2026.

Please do not test my patience or insult my intelligence by attempting to justify why I should accept an expired product or travel to another store to obtain a product that should have been fit for sale in the first place.

If you refuse to process the refund, I will escalate the matter without further discussion, including:

1. lodging a formal consumer complaint with the relevant consumer-protection authorities. 2. escalating the matter through Build it's management/customer-care channels. 3. placing the matter and my experience on social media, including the fact that expired stock was being sold and that the store refused to refund me after discovering that the stock was expired and 4. taking any further legal action available to me in respect of the sale of an expired product and the refusal to provide an appropriate remedy.

I have retained the product and proof of purchase and with photographs showing the expiry information.

I expect this matter to be resolved today. I am not requesting that you do me a favour. I am demanding that this matter be properly rectified.

Please confirm in writing once the refund has been processed.

I want my money.