Build it Kwamhlanga

I am writing to formally lodge a complaint regarding the unprofessional manner in which I was treated and the unresolved issue concerning my refund. Over the course of my transactions with your hardware store, I experienced repeated failures in communication. My inquiries and concerns were either ignored or handled without clarity, which caused unnecessary confusion and inconvenience. More importantly, after returning some goods to your store, I was not refunded the full amount owed to me. Despite the returned items being accepted, only a partial deposit was made, with no clear explanation provided for the missing balance. This is unacceptable and does not reflect fair or ethical business practice. I believe I have been treated unfairly as a customer, and this experience has caused both financial loss and frustration. I respectfully request the following actions be taken immediately: A clear explanation for the incomplete refund Full payment of the remaining balance owed to me Improved communication and proper handling of customer concerns

Fast forward. Am paying a loan plus 30% that they took from my outstanding money