Build it Hillcrest service

On 26/03/20 Build It, Hillcrest, purchased STEEL plumbing pipe. I specifically asked the Plumbing dept. for 32mm STEEL pipe. They said only 5m LENGTHS. I waited and paid. Needless to say when I went to collect it at dispatch they only had coiled PLASTIC pipe. Upon obtaining a refund slip (R73) I was instructed to wait in line AGAIN and wait for a till point. Busiest time of year. I told them to keep the money. Builders staff would have gone to the till point and retrieved the cash. I am a contractor & been a regular customer for 10 years. Kiss my ass goodbye Build It.