build it expanding door

<p>Good day. i bought solid door at BuildIT in July 2016 at a cost of R4999 and installed it the same month. then at the end of the month the door started to expand in the inside. i went to the store and was the manager was going to phone me to arrange the time and date for a representative to come and inspect the door. the manager never called then i went back on the 8/august/2016 i got the speak to Ali and Thapelo whom i believe the we the floor manager they then asked me to wait for them as they want to inform their manager. when they came back the agreed to come with me to my plave to check if the door was installed properly well they then confirmed all was done properly. and now for the second time the promised was going to be contacted on the same day and guess what no one did. therefore on the second day i wrote an email to Quinton Hugo im not sure what is his position but he is responsible for sure enquiries / complains.</p> <p> </p> <p>on the 10th of August Quiton send me an email to apologies for the inconvinience wow i started to feel like atleast someone is definately attendinng my case. but not for long he came to my place as well to inspest the door there after the was no communication he would only give feedback once i have sent him an email. well on the 18/08/2016 i sent him another email to ask him to come an exchange the door as im not happy with the current one on the 31/08/2016 i sent him another email then he said he will confirm when is this going to happen with their factory and it will be in the next 2 week and this was on the 25/09/2016 nothing had happened. i sent him an email again to remind him that the 2 weeks has passed.</p> <p>On the 8/10/2016 his representative came and guess what according to them they we told the door had a crack and need to be fixed not to be replace. the person who came was Sydney and his team there i had so sent them back as that was not the complain. i later sent an email to Quinton to inform him of the situation on the very same day.</p> <p> </p> <p>and till today no one, no one at all came back to me with feedback. i am now sitting with the door damaged door that costed me R4999. i am so very upset with this purchase and and service rendered.</p> <p> </p> <p>please help me helloPeter</p> <p> </p> <p>best regard</p> <p>Ms Thipe</p>