Build It doors shocking quality and service.

Item: Build It
Rating: 1
Author: karen F

I ordered solid doors from Build It. The condition the doors was in when we hanged them was shocking. It had holes in, deep scratches and water damage. I contacted their sales department and they were not willing to replace them.

Helpful (0)

Replies (4)

Build It's replyOfficial

16 Feb 2024, 11:07

Good day Karen, thank for taking my call today. As advised, please send me your proof of purchase and images of the doors and we will escalate this with the store owner. I will send an email. Thanks and regards Tamara @ Build it Customer Care

Build It's reply16 Feb 2024, 11:07

Official

Build It's replyOfficial

16 Feb 2024, 11:10

Hi Karen, I emailed you my details. Please ensure your email address provided is correct, thanks Tamara.

Build It's reply16 Feb 2024, 11:10

Official

Hi Karen, I emailed you my details. Please ensure your email address provided is correct, thanks Tamara.

karen F's updateReviewer Update

16 Feb 2024, 11:59

Thanks Tamara, I rep**** on your email.

karen F's update16 Feb 2024, 11:59

Reviewer Update

Thanks Tamara, I rep**** on your email.

Build It's replyOfficial

16 Feb 2024, 12:12

Thanks Karen, I phoned the store manager and escalated your complaint with them. I will contact you once we have feedback from DTM Build it. Regards Tamara

Build It's reply16 Feb 2024, 12:12

Official

Thanks Karen, I phoned the store manager and escalated your complaint with them. I will contact you once we have feedback from DTM Build it. Regards Tamara