1 reviews | Active since Feb 2017

12 Oct 2021, 11:31

Build it Damdoryn, What a Shocking Experience !!!

Purchased building materials at Damdoryn Build it. After battling to eft for the purchase as I needed delivery by the Wednesday and had been battling since the Monday, I eventually had to drive there to pay, as the manager Natasha was not in and Cecil second in charge apparently never gets messages but will repremand Moses ???Delivery did not arrive early, just after 10 I spoke to Cecil who confirmed it had left 15 minutes ago, at 3 Erasmia confirmed it had left 15 minutes ago, only half the delivery arrived, I was however never informed and would not have known better until my husband arrived from work and said this is not 6 cubes ? Following morning they arrived, an extremely arrogant driver, who after asking, dumped the load on top of my electric fence. Staff proceeded to erect the Friday, I noticed the roof did not look the same, only to find out the 6.3m corrugated which I paid for was 3m, numerous phone calls, of one I picked up they were aware they had incorrectly delivered, but it is now Tuesday again and neither manager Natasha or Cecil has called to rectify the situation, not one phone call returned.

0
Replies (4)
Build It
Build It's reply12 Oct 2021, 13:32
Official
Hi Mini V, Thanks for your details, we are sorry to hear about your experience and would like to escalate this with the owner, please give me consent to share your contact information? Once we have your consent, we will escalate this and give you feedback. Thanks and regards Tamara@ Build it Customer Care.
Build It
Build It's reply12 Oct 2021, 13:34
Official
Hi Mini V, I phoned you today and could not reach you.  Please contact Tamara at Build it Customer Care ***, our contact details are on the Build it website. 
's update13 Oct 2021, 12:14
Reviewer Update
Thank you very much Tamara from Customer Care and Riaan, owner of the store, for promptly and extremely efficiently rectifying the problem, continuously following up, having it sorted out so quickly. I am overwhelmed with the positive response from them and how quickly they were able to rectify the situation. Thank you.
Build It
Build It's reply13 Oct 2021, 12:26
Official
Thank you Mini for your feedback and for your loyalty to Build it.  Have a great day.  Regards Tamara