KS
Kavisha S

1 reviews | Active since Sept 2017

27 Sept 2021, 23:31

Build It and Duram are about real quality service

I would like to thank the team at Build It Pinetown in Chancery Lane for their absolutely amazing service. U have gone beyond the call of duty to ensure I was happy after my unfortunate experience. I had purchased Duram paint which was the wrong color. This was only noticed when my painter was almost done with the apartment. Duram was extremely apologetic and compensated me with twice the amount of paint I previously bought. Thank you very much Duram! Build It was phenomenal. I received excellent service from Jonathan before realizing the issue. Once my attention was drawn to it I connected Build it, Jonathan, Lee Holwill and Brian were incredibly professional and did everything possible to not cause me any unhappiness or distress. I am truly grateful for the outstanding service and for helping me with my painter's remuneration. I am impressed by the level of commitment and understanding displayed by this business. I will definitely continue to be your number 1 fan.

0
Replies (3)
Build It
Build It's reply28 Sept 2021, 08:10
Official
Hi Kavisha, Thank you for taking the time to give us feedback on the awesome customer experience at Pinetown Build it, we value your support to our brand.  We commend and thank Jonathan, Brian, Lee and Duram on the excellent customer service that is valued at Build it.  Please give me consent to share your details and awesome feedback with the Build it group.  Thanks and regards Tamara @Build it Customer Care 
KS
Kavisha S's update28 Sept 2021, 19:36
Reviewer Update
You are welcome and you have my consent to share.
Build It
Build It's reply29 Sept 2021, 11:23
Official
Hi Kavisha, Thanks and many thanks for your support to Build it.