Buil it Kokstad

Having bought two drive way gates I was full of praises due to the excellent service rendered by a Stephanie on Monday. But there were two hinges that I didn't get at the time of sale, I was then promised a speedy resolution of the matter. I had to go back to the store four days later to find out about my hinges.

Still no hinges were available, I was made another promise of next Monday which am not sure whether this time around they would live up to the promise. Furthermore, I did ask for a refund of some funds that are still lying unutilised. One employee asks for banking details, ID copy but the other employee asked for a written statement as to why I needed a refund which I opted to send it to then via email. The one for id was obviously smoking her socks.

I was given an email address which I perused on arrival in my vehicle and I was not convinced the email address given was correct. I had to go back to the lady who simply passed the buck and said it was the administration manager who wrote that email and she was nowhere to be found for verification/correction.

I ended up second guessing the email. I then forwarded it to the relevant person who didn't bother to acknowledge receipt until I phoned her later to enquire. Upon enquiry she **** to me that she had received the email and it has been escalated to the relevant dept but I had a problem with that statement simply because in my email there were no banking details which I forgot to add in the email.

She then asked me to please forward the detail via another email which I did. The reason I believe she was lying she would have picked it up that my banking details were missing had indeed my email had been acted upon.

On Saturday, the very same lady phoned me to query my banking details which were forwarded on Friday already. On closer look I could see the banking details were accidentally sent through via the wrong email address provided.

This Saturday call was when she was really starting to roll up her sleeves to escalate the matter otherwise all along she was resting on her laurels. How could she do that after having promised me a two days grace period before my money gets deposited into my bank account.

In a nutshell, the service I received lately was not of acceptable standard, am not even sure my money will reach me before I make another trip back to the store for a possible follow-up.