Bas Customer Experience - Build it Somerset West

On 29 November I bought a Kreepy Krauly from Build it Somerset West. The sales man told me it would work in all pools. Upon testing the product I realised that the device does not work in my pool due to it being a smaller pool. The next day I returned the product to Build It and requested a refund.

The manager refused to refund my money stating that the product was opened and used and my money cannot be refunded . My response was that, Obviously it has to be opened and used in order to test it.

The consumer protection act states that if something was sold and incorrect advise provided then the item may be returned for a full refund.

I requested the refund on multiple occasions however the manager refuses to assist. Every day I make multiple phone calls however no calls get returned.

The manager then said that they can request a more expensive Kreepy Krauly. However to date my phone calls doesnt get returned.

On 9 November the manager said that Kreepy will send the more expensive device and the matter will be resolved.

On 11 November the manager said that Kreepy has now not returned their phone calls.

Build it, all I am asking is that you refund my money based on an incorrect product being sold to me based on bad advise from a sales person. This goes against the consumer protection act.

On 12 November I have left multiple calls and still no one calls me back.

Please help me resolve this matter.