SM
Sarah M

1 reviews | Active since Aug 2020

12 May 2025, 11:58

Bad Service

bought the building material on the 08/05/2025 and before i paid for it asked them if they were going to be able to deliver the material the next day or not, and they have promised that the material will be delivered the following day which was the 09/11/2025.. it was not delivered waited Friday and Saturday nothing happened and that caused inconvenience for me because the Builders and plumbers were there on Saturday to start with the job ..not even one person called me to explain the cause of delay.from Brits to Oukasie is just a 10 minutes drive..i mean is not far 08:32 AM they could have just been honest with me if they were not sure about the delivery date or come back to me if there was a delay , i could have stopped the Builders not to drive there....

0
Replies (3)
Build It
Build It's reply12 May 2025, 13:04
Official
 Good day, Sarah, thank you for contacting Build it Customer Care and for taking my call earlier. You advised that the store manager contacted you to address the miscommunication, and you confirmed that you have since received your stock. Thank you once again for the update. To confirm, in Brits we have Build it Damdoryn and Build it Build Save. 
SM
Sarah M's update12 May 2025, 16:10
Reviewer Update
Thank you very much for your speedy response to my complaint , it was resolved . I really appreciate it..
Build It
Build It's reply12 May 2025, 16:17
Official
It is a pleasure, Sarah.