Bad service

My husband opened a building material account with Build he has been paying since last year. Now he is ready to build. He has be phoning and going to build it personally requesting for the building materials every day he is told it will be delivered with no joy on our side. On the 29th of Jan 2016 my husband didn't't go to work hoping that he would come with the material still he was promised that it will be delivered. But nothing was delivered. We are paying for nothing basically, he went to other hardware to open an account again, it every successful we have started the foundation thanks to their good service. All we want now is our money back because Build it was not will to provide us with anything but willing to take our money every week. We thought paying upfront would help but it has put us in a lot of stress.