Bad service

1. We had purchased a fitted kitchen at the above store last December . The shop brought a wrong fitting altogether. We lodged a complaint with the management Mr Warren Oothusian and promised to follow up. But upto today we are given stories.

2. The initial cost was R63k. And when we were to pay, it escalated to R92 000 When it was fitted so many changes were done without our permission and knowledge.

3. The R92 000 was inclusive of the following : # double sink #ironing board #spice wreck #fridge

On the above items we only received the double sink and the rest we had to buy cash.

4. We then asked for for a quote and invoice of which we struggled to get Finally we were given a vague document.

We then asked for a comprehensive invoice showing item by item.cost and Warren told me I won't be able to get it.

5. Initially the linen cupboard and book shelve was wrong and we had to fight to get it redone.

6. We have the quote for R40k which was issued on the 13th of April 2017 and the R92k issued recently.

I am appealing for the itemised invoice and have my kitchen fixed to my specifications.

Also, Warren needs to respect customers rather than shout at us On the above items we only received the sink. Part of the fittings of the kitchen were not done correctly and up to date they have not come to fix them, their reason being the granite fitters are still on festive holiday.

Hoping to get assistance from your offices.

Thanking you in advance.