MM
Mashego M
1 reviews | Active since Dec 2025
05 Dec 2025, 19:38
Bad customer service
Bad customer service from buidit magnetheights,the company refused to get me the equipment that they don't have elsewhere,also refused to reverse my money and their manager Edwin was even rude and laughing saying I can do whatever I want they will not reverse my money.
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Replies (2)MM
Mashego M's updateReviewer Update
05 Dec 2025, 20:13This company is a franchise of bullies they are refusing to reverse the money I had put in their account now I need it back because I cannot continue business with such bad service and a lazy manager, I'm not forced to to business with *********** people and a **** of a company that ill-treated me I want my money back.
MM
Mashego M's update05 Dec 2025, 20:13
Reviewer Update
This company is a franchise of bullies they are refusing to reverse the money I had put in their account now I need it back because I cannot continue business with such bad service and a lazy manager, I'm not forced to to business with *********** people and a **** of a company that ill-treated me I want my money back.
Build It's replyOfficial
08 Dec 2025, 08:55Good day,
Thank you for reaching out to Build it. I attempted to contact you with no success. We acknowledge your message about your recent experience at Magnet Heights. Your feedback is incredibly important to us, and we sincerely apologize for any inconvenience caused.
We understand that you faced bad customer service and encountered issues with obtaining the necessary equipment. Additionally, we also acknowledge your concern regarding the refusal to reverse your payment and the interaction with the manager, Edwin. We assure you that this matter will be escalated to the store management team for further investigation.
Thank you for bringing this to our attention. We value your business and hope to regain your trust.
Thank you for reaching out to Build it. I attempted to contact you with no success. We acknowledge your message about your recent experience at Magnet Heights. Your feedback is incredibly important to us, and we sincerely apologize for any inconvenience caused.
We understand that you faced bad customer service and encountered issues with obtaining the necessary equipment. Additionally, we also acknowledge your concern regarding the refusal to reverse your payment and the interaction with the manager, Edwin. We assure you that this matter will be escalated to the store management team for further investigation.
Thank you for bringing this to our attention. We value your business and hope to regain your trust.
Build It's reply08 Dec 2025, 08:55
Official
Good day,
Thank you for reaching out to Build it. I attempted to contact you with no success. We acknowledge your message about your recent experience at Magnet Heights. Your feedback is incredibly important to us, and we sincerely apologize for any inconvenience caused.
We understand that you faced bad customer service and encountered issues with obtaining the necessary equipment. Additionally, we also acknowledge your concern regarding the refusal to reverse your payment and the interaction with the manager, Edwin. We assure you that this matter will be escalated to the store management team for further investigation.
Thank you for bringing this to our attention. We value your business and hope to regain your trust.
Thank you for reaching out to Build it. I attempted to contact you with no success. We acknowledge your message about your recent experience at Magnet Heights. Your feedback is incredibly important to us, and we sincerely apologize for any inconvenience caused.
We understand that you faced bad customer service and encountered issues with obtaining the necessary equipment. Additionally, we also acknowledge your concern regarding the refusal to reverse your payment and the interaction with the manager, Edwin. We assure you that this matter will be escalated to the store management team for further investigation.
Thank you for bringing this to our attention. We value your business and hope to regain your trust.