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Lesley B

1 reviews | Active since Aug 2020

11 May 2021, 08:44

Attridgeville branch *********** its customers

The Atteridgeville branch charges its customers 10% for exchange and 20% for refunds, i feel this is a violation of the consumer act. I've sent proof of this to the consumer commission to investigate

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Replies (5)
Build It
Build It's reply11 May 2021, 09:16
Official
Hi Lesley, Thank you for bringing this matter to our attention, we will escalate this matter with the owner of Atteridgeville Build it and give you feedback within 3 working days.  Please give me consent to share your contact details with the owner and retail operations manager of Atteridgeville Build it.  Thanks Tamara Build it Customer Care
LB
Lesley B's update11 May 2021, 09:18
Reviewer Update
Please do... And you have my consent
Build It
Build It's reply11 May 2021, 09:37
Official
Thank you Lesley, I will call you now. Regards Tamara Build it Customer Care 
LB
Lesley B's update11 May 2021, 09:40
Reviewer Update
It's Lesley, not Wesley
Build It
Build It's reply11 May 2021, 09:50
Official
Apologies Lesley, I tried calling you and there was no answer.  Let me know when I can call you back? Thanks Tamara Build it Customer Care