A sterling customer service worth an applaud!

I reside in Cape Town, and I have spent days trying to reach many building supplying stores in the Eastern Cape both on email and on the phone. After not receiving responses on email, I resorted to calling and have either not gone through, have been cut off or have been made to hang on for hours on end, by many rude and uncouth employees. Not that I was surprised, one gets to expect such customer service from that side of the world.

However, I have to say, I was utterly surprised by employees at Build It in Mdantsane and Fort Jackson! Their customer service deserves to be complemented! A very respectful young man, whose name I got to know as Wanda from the Mdantsane branch, answered the call after it had not rung for long. He advised me to send my request for a quotation with all my needs, and gave me a WhatsApp number to contact him in case they experience loadshedding. He kept contact right through, until I had to make a decision to go with Fort Jackson due to cheaper prices here and there and cheaper delivery due to distance. As a result I feel really bad that I won't be buying from Wanda. I will, however, gladly refer anyone close to their store as the prices might be nothing compared to the cost of delivery if one buys from a far off area. Thank you Wanda. I wish you growth and joy in what you do.