"URGENT: Black Friday Purchase Issue - Double Charging Error and Appalling Customer Support

I'm beyond disappointed and appalled by my recent online shopping experience during the Black Friday sale at @BuildABear! As a loyal customer who buys from them every few months, I expect better.

I attempted to make a purchase, but the system failed me repeatedly. I thought it was an issue with my account, so I tried with a different one. Still, I received error after error. Finally, after 12am, the purchase went through, but with a devastating twist - all the items in my cart had DOUBLED in price!

I had intended to take advantage of the Black Friday discount, but due to the system's failure, I was charged double. I've attached screenshots of my failed purchases, which clearly show the errors and the correct prices.

I've reached out to customer service, but my messages have been ignored. I'm disgusted and appalled by the lack of support. As someone who loves and supports the brand, I expect to be treated with respect and urgency.

I demand a prompt resolution to this issue. I want to pay the original Black Friday price for the items in my cart and have them shipped to me in time for Christmas gifts. BuildABear, are you willing to lose a lifelong customer over this? I hope you value your customers enough to take immediate action.