UNRELIABLE UNRESPONSIVE UNACCEPTABLE

Review of Build-A-Bear Workshop Online Services

I placed an order for a bear outfit on November 20, 2024, intending to use it for Black Friday photos for my clients (which is today, November 29). On November 22, I received a tracking notification, which seemed like a positive sign at the time.

Unfortunately, since then, the shipping status has been stuck in limbo. The last update I received, dated November 26, 2024, simply stated, “Manifest Printed.” Despite repeated attempts to contact Build-A-Bear via email and Facebook, I have not received a single response.

Out of frustration, I contacted the courier company directly. They were the only ones who provided any information, confirming that they haven’t even picked up my package yet because Build-A-Bear hasn’t handed it over.

This experience has been extremely disappointing. The lack of communication, delays, and failure to follow through have left me frustrated. I would not recommend ordering from Build-A-Bear. Their service has been unreliable, unresponsive, and unacceptable.