Refund

I placed an order for a bunny bear with scent inside and it had no scent so returned it and purchased another one with them. i returned the bear on the 01 September 2023 and till today the 21september have no confirmation that we have received the bear back or what so ever No refund . I sent them an email and the online staff have no feelings in their emails they are robotic .Stupid They told me refund will be done in the next payment cycle#annoyed how am i suppose to know what the next payment cycle for this build a bear ? They dont even have my banking details but ok we will see how they will refund .