Horrible Customer Service Experience

I ordered a gift online to be shipped to me, and I ordered the special blue gift box. The order came and the box was damaged. I contacted customer service about the issue. They said they would be happy to send me another replacement. It arrived a few days later and was damaged worse than the first one. It was folded along the sides of the box instead of the creases.

I then contacted them again with pictures and said that I wanted a refund and asked to go pick up a box at no cost for my inconvenience (the gift box is $3). The closest store to me is in a mall (which I detest going to) that is 20-25 minutes away. I told them all of this and they said that I could have one or the other but not both. And their apology was nothing but lip service.

I gave them every chance to make it right, and they refused.

To see just how bad the damage was, I've posted pictures of both boxes I was sent.

And this was their final response to me:

"We are always listening to our Guests and are happy to pass along your request to the appropriate department for consideration."

I was nothing but nice and complimentary throughout the process. They just don't care because they are a garbage company. They only care about their bottom line, not the customer. Again this was all over a $3 gift box.