What a sour taste left - will never go back there

I decided to host my almost 2 year old's birthday at Bugz this year. After requesting a quote online I requested 2 changes to be made and was then asked to pay the deposited (non refundable of course). A couple of months later I go to see them to discuss everything and noticed the one chage was still not made. I requested a Barney party but they selected Dora, why I would not know. I was only then told they don't have a Barney theme. I had to change the theme but was not happy. I then emailed for a week and a half without any response. Finally after receiving a response I asked if it is possible that I can bring all the decor to host the party my little girl would enjoy and was told sure, but you will pay ex amount for each cup, plate, etc that you bring in. REALLY??? I was not informed that they don't have a Barney theme up until I met with them. I cancelled the party, forfeiting my deposit. What upsets me is that I included the manager Yolanda in my email but do you think that I have heard anything back from them??? Not even a thank you for scoring R 1000??? Off course they will fill the spot as the party is only in 2 and a half months! Will never set foot there!