HH
Helen H
1 reviews | Active since Mar 2021
19 Mar 2021, 11:15
Bugs and sparks
I had requests to provide proof of payments on two occasions which I provided timeously and their accounting systems seem to be a little challenging. This held up the transfer of the property. No problem with work performed.
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Bugs And Sparks's replyOfficial
31 Mar 2021, 15:08Good day Helen, I am sorry that you feel our service was not delivered as promise. I can confirm that there was a backlog in our accounts department as of recent, and you are most welcome to contact us direct and we will explain further. Although it is standard practice for our staff to request proof of payments, I do apologise if this caused any delay or inconvenience on your end. I hope that we have the opportunity to provide quick and speedy service to you in future! All the best, Bugs & Sparks team.
Bugs And Sparks's reply31 Mar 2021, 15:08
Official
Good day Helen, I am sorry that you feel our service was not delivered as promise. I can confirm that there was a backlog in our accounts department as of recent, and you are most welcome to contact us direct and we will explain further. Although it is standard practice for our staff to request proof of payments, I do apologise if this caused any delay or inconvenience on your end. I hope that we have the opportunity to provide quick and speedy service to you in future! All the best, Bugs & Sparks team.