Waiting 3 hours to get car:

We booked a Budget rental car to be collected at Cape Town International Airport in early January. At our arrival, a line of about 50 people were found at the Avis/Budget car rental desk. Slow progress of the line, made us wait 3 hours, before reaching the front of the desk, just to be told that there are no cars available to be rented. We were not informed at any stage why progress was so slow and no apologies offered. Only after making a tremendous fuss, were we told that a car just arrived, which we could get. When all was said and done, we were there for 3 and a half hours and there was about 80 customers behind us, waiting for their cars. I saw firsthand that the Budget/Avis parking lot was completely empty afterwards, which made me feel very sorry and embarrassed for all the people behind us, as most of them were international travellers. I assume all travellers booked cars beforehand, which should make make planning very easy for vehicle availability. There is clearly not that capability currently present at Avis/Budget and I would advise against using them at all!