Unfairly and wrongly charged

Did my booking online and the confirmation number was ********** 3ZA3. The whole rental was R2960.04 pick-up 28 July 2017 and drop off 18 August 2017 and was promised 4200 km. were unable to pick up 28 had to call and amend my booking as I picked up the car on the 29 July 2017. Was given an upgrade from group a to b that I pretty much truly appreciate. Had the car for two weeks, due to the fact that the car which was given to me had a chip on the windscreen and was going to longer journey to eastern cape and felt that I needed an unlimited kilometres had to return the car to cape town branch and asked the term agent Siya to help me returned the car. Showed him on my rental agreement that the chip was noted when I came to collect the vehicle. Siya advise me to fill in a form stating my matter.

A week after received a call from my bank saying that from avis there was a debit of R6000. Went to a branch to ask what was the issue and the answer I got was that : wrongfully charged for chip which was already there. : Siya failed to inform me with regard the kilometres when I returned the vehicle.

Now I’m very much not satisfied due to the fact that don’t feel as if was treated correctly because of lack of information which I were supposed to be given by the Budget Rental agent. It’s a customer right to be heard and be informed, yes I agree that every enterprise main aim is to make profit. BUT IT HAS THE OBLIGATION OF KEEPING IS PROMISE TO CUSTOMERS, WHICH IS TO SATISFY THEIR NEED AND WANTS BY PROVIDING EXCELLENT SERVICE. BUDGET NEED TO TAKE THEIR STAFF FOR TRAING TO BE ABLE TO ASSIST THEIR CLIENT ACCORDINGLY, NOW IM CHARGED UNFAIRLY BY CAPE TOWN BRANCH DUE TO THE FACT THAT THEIR TERM AGENT FAIL TO PROVIDE ME WITH THE NECESSARY INFORMATION WHICH WAS SUPPOSED TO BE GIVEN TO ME.

STIPUTE THE WHOLE INVOICE AS THE BLAME IS NOT ON MY SIDE ITS BUDGET FUALT WAS CHARGED WRONGFULLY AND DON’T THINK I SHOULD BE PENALISED FOR BUDGET FUALT