********* business practice and bad customer service

With reference E***, Isando Avis/Budget

I rented the car from budget from 04/06/2019 to 12/06/2019,time 14h00. On the 12/06/2019 when I return the car was dirt and one of the rental administrator complained bout dirtiness and he told that I will get penalty of R450.00 or I have to clean it.

After checking the car he let me to take the car to car wash.

When I take the car to car wash was in good condition without cracks, the car was having the chips al***** the front windscreen and they where all aware.

I went to Total garage Isando to wash it and after wash when I check I find the crack on the windscreen.

Total garage do not want to take responsibility for the damage because I believe the windscreen got the crack during the wash, I even checked the pressure washer have metal nozzle

I am concern about this issue because if Molifi was fair to me I wouldn't be in this situation.

I am not accepting the responsibilities for damages.

I returned the car on time and if was not Molifi to send me away. The car had small chips al***** and I told them about that and they confirmed to me those are minors.

The second question is, if someone return the car and the car is dirty you penalise the customer or you ask the customer take the to car wash at his capacity.

I returned the car on time and in good condition and was inspected by Molifi until Molifi send me away because the car was dirty.

I also dispute the amount you charge me for windscreen, windscreen for Kia picanto is R1000.00 not R4000.00.

I am not going to take responsibility for this, why did they chase me away, is how you treat your customers.

Kindly regards Abel ***