Terrible Attitude and Customer Service

We hired a car from Budget. Our booking was from 23rd Feb and to end on 06th March. On the 3rd of March, I went to the office at OR Tambo to specifically request a Wheelchair. My wife had had an operation and was not able to walk. I was insured there would be a chair available. On the 6th March, when getting to the Airport to return the car. Asked for the Wheelchair. To be confronted by the "Supervisor" (so called) - Suwe that there is NO wheelchair. He also said that the front office had NO right to tell clients that there is a Wheelchair available. He said the Wheelchair at the premises belongs to an Employee who is a Paraplegic and needs it to go to the toilet, therefore it is not available to anyone. Needless to say, my wife, my son and I were absolutely gobsmacked. He was NOT in the least bit willing to defuse the situation. He had an absolutely disgusting attitude. To consider this is the type of person you have representing your Company in the front line between Budget & Client is totally mind boggling ! There was another man there who was trying to defuse the situation, (think his name was Khuligo - something like that) and said he would drive us around to Terminal B to off load our luggage. (We had a lot of luggage). We had already got out the car and my wife had already had an extremely emotional exchange with said - Suwe - and she had already started to walk (on crutches) towards the Office. Which is not exactly a short distance. My son looked for a Manager who he spoke to. My wife had got to the Office and asked to see the Manager, she came - Jeanie - My wife explained to Jeanie what had happened at the Return section. My wife told Jeanie that she hoped that appropriate disciplinary action would be taken against Suwe. She said there would be action taken. My wife then told Jeanie that she would be writing a report to the appropriate office. At this point - another young man arrived with the Wheelchair that we presume belonged to the Employee. At this point my wife was asked to get into the chair. He pushed my wife to Terminal B. This has been the most terrible service we have ever received from any Car Rental Company - very disappointing . It seems shocking that Budget Car Rental does not have the necessary equipment at hand to deal with such requests. I can not believe that Budget Car Rental can not afford to have such equipment available to their Clients. MOST disappointing is the fact that there was such BAD customer relations with staff who really had BAD attitude and NO regard or consideration for people who are in a less fortunate circumstance than themselves.

I would like to add. I sent an email to “***” to report this situation... on the 11 March,2020. To date there has been NO response So, there you have it - that’s how much they care about Customer Service !