Shocking Customer Service- Budget Rental

I booked a car online with Budget Rental, and when I arrived at the Branch I discovered that they are not operating. What baffles me is the booking was confirmed despite the branch being closed. I spent in total R440 on an Uber to the Branch and back home. That's more than the amount I would have paid for the rental booking. What makes this situation even more bizarre is the fact that I called the National Call Centre to make changes to the booking before travelling yet the consultant who assisted me didn't bother to let me know that the only branches that are operational are in Sunninghill and Krugersdorp. I wasted my time and money on this booking. How must I recoup the funds I lost as a result of Budget Rental's negligence. I am beyond angry at this blatant disregard for customer's interests at this difficult time. I don't have that kind of money to spend all willy nilly. I absolutely needed a car urgently and all I got from the consultant was an apology and a suggestion to go to the Sunninghill Branch. With what money??? I was also told I would only be assisted the following day. Never mind the fact that I booked a car for a specific purpose that I had to attend to on the day I was meant to collect the car. I need answers... And quickly!!! Someone needs to account for this!