Shocking Customer Service

<p>I emailed you on 29 July with regards to my deposit not being returned to me for a booking I made in March. You only responded to me a week later saying it's my bank that won't allow he funds to come through. I used my debit card and filled out the appropriate forms at the Cape Town branch which your employees told me to fill out. Am I gonna have to wait another week for a response? How are you so **** compared to your European teams. It's a joke. I want my money back. This is absolutely ridiculous. Sort it out!!!</p>