*********** clients to make up off financial loss off income during covid/lockdown.

Be careful of these *******. I hired a car through British Airways, took the super waiver as I'm of the car hire practices, like an excessive excess of R24K, taking the waiver I did I would have to pay no excess at all. Picked up the car in PE, umm now I have an excess of R5000, thats their minimum fee, was told the car wasn't new either and would have a couple of minor scratches and a chip on the windscreen that has been treated (The vehicle had already done around 25 000Km). These was nobody to check or even tell me where the car is so ended running around with the family and loads of luggage. I saw the scratches, minor ones and excepted it as they were aware of it. I returned the car 2 weeks later, in the same condition I found it, I we even washed the car as well with full tank of petrol. I dropped the vehicle off in Cape Town and was made aware of the minor scratches which I noted on the form. I also make the consultant aware of this is how we collected the car. There was no dents or any physical damage to the vehicle. Two weeks later I get a bill for R4900. Imagine the shock I got, but don't worry there is a contact number for your complaint, yea right, that call went like this, we are currently experiencing large volumes of calls and cant take your call right now, 15min later the amount went off my account. I now understands why their vehicle return number is so busy, they busy ripping of most of their clients trying to squeeze whatever they can from their clients. Do this company not consider return business and the value of it? This car was standing at the PE depot, unattended where anything could have happened before we collected the vehicle, there wasn't a soul around. I fell cheated and taken advantage off by this huge company. I also haven't received any feedback regarding what I was even billed for. I recommend to stay clear of this company and will will think twice before using them again. I would rather recommend Hertz as I have only received excellent service from them. Rental Agreement Number - E***