Refund Delay of R3,068.83 – Over 23 Business Days and Still No Resolution!

On 21 February 2025, I rented a vehicle from Budget Car Hire at [branch location, e.g., Cape Town International Airport]. A holding deposit of R3,068.83 was deducted from my debit card.

I was told the deposit would be refunded within 3–10 business days. Despite returning the vehicle the same day in perfect condition, over 23 business days have passed, and I have not received my refund.

After numerous emails, Budget insists the funds were released. My bank confirms they were not. I’ve now escalated this to the Tourism Complaints Officer.

Extremely disappointed by the lack of accountability and poor customer service.