Re: Broken Trust

On the 29th May'15 I rented the car @BUDGET Vereeneging paid deposit of R1740 and R5000. Returned the car on the 31st/05/15 full tank petrol as per contract . I was promised that car will be booked out 01st/06/15 as their office are closed on sunday and will get my deposit back within 5 working days. On the 04th I phoned call centre and the consultant informed me that the car has not yet been booked out of my name. On the 05th I phoned Vereeneging branch spoke to Lerato about the matter and she also informed me that the car has not been booked out of my name and she will call back. I phoned back @ 14H38 and the guy who picked the phoned said Lerato will call back. On the 06th/05/'15 I followed up and Lerato informed me that he instructed Papi to call me and explain WHY is the car not booked out of my name. Then I asked her way forward and she informed me that I will receive deposit back after 7 days. WHY? because it was not my fault that the car was not booked out of my name. Why am I held responsible of your staff mistakes?