Poor website usability and poor customer experience.

In December 2017, I booked a car online on the website www.budget.co.za. I was quoted in Rand, paid the quoted Rand amount by credit card and received an SMS from my bank for the precise amount. My Internet credit card statement later showed that I had been charged more than the quoted and paid amount. Upon investigation, the bank advised me that: "The calculation is based on the formula provided by Forex. No matter what currency is used, MasterCard International will first convert it to US Dollars and then to Rand. MasterCard International and Standard Bank apply a 2.75% handling fee – (Pricing guide 2017)." Budget then advised me as follows: "All 'Pay Now' transactions are routed internationally and will attract a cross border fee levied by the Card Network to the issuer of the plastic and will incur a transaction fee of approximately 2%." In terms of the Consumer Protection Act and for transparency, good usability and good customer experience, this information should be provided by Budget immediately upon selecting 'Pay now" in a pop-up box or similar.