Poor Service, Incorrect Billing

I rented a car from Budget Car Hire (Marshalltown, Johannesburg branch) on 28/0/15..I returned the car on 31/08/15 at the same location and following their vehicle inspection was told all was in order. I was charged R1669.39 for a remote that was deemed missing yet i did not receive a remote when i picked up the car. The branch manager could be bothered to call or even meet with me when i went to their offices after i had been informed the matter had been escalated to her. Instead, Phumi met with me and after arguing with me in the reception, i convinced her to review the CCV footage. We reviewed the footage and on it, no where does one actually see a remote, yet the key is visible. Phumi defended this by saying that the hand was clasped so the remote would not be visible. She then insisted that the Hyundai i20 cannot be opened let alone driven without a remote which i found puzzling as i had driven the car the whole weekend without one. It really is ********* behavior