Pathetic service AGAIN

<p>Im really unhappy by the level of service from Budget Rent A Car. This is the second time in the past 12 months where dealing with you has been an utter disappointment, from staff on the floor to your call centre agents/supervisors, there is absolutely no understanding of making a connection with your customer's and servicing them especially when they are valid claims. I have given you a second chance by giving you business again after my disappointing experience 11 months ago due to the fact that it was resolved professionally and efficiently BUT NEVER AGAIN!!. On the 30 July 2016 I booked a car online with the pickup location CPT International airport for 3 August 2016 - Due to a change of plans to my vacation I had to cancel my booking and requested a refund on the 31 July 2016. Anita de Jesus assisted me and sent through a refund form incase I wanted to proceed with my refund in which I sent through the refund form to ********** in which I got an automated response that my refund would be processed in 7 working days. 14 days later no refund received and I emailed Anita for assistance and her response to me was that her "department does not work with refunds" then why did you assist me in the first place with the refund and quite frankly I don't give a **** as you are a respresentative of your brand????? Clearly needs a lot of coaching. Nonetheless she gave me a call centre number and I called them on the 15th August to query the refund. Gift Chiloane was the consultant and explained to me that he doesn't understand what's going on and can't see anything on the system and also mentioned that I was given the incorrect email address uhm ********** am I missing something? - I don't think so as I got an automated response that I will recieve payment in 7 working days.. I forwarded him all the emails and proof that as requested by budget everything was sent to Budget from myside including the email stating that my refund will be processed in 7 working days. After the long annoying back ground music including my cost of the telephone call I was told that he has now forwarding this to the finance department and I will recieve my refund in 7-10 working days. Absolutely NO ways that I'm settling for that! he then put me on hold again and directed me to Jane Ledihe (Supervisor) who explained the exact thing as Gift and provided absolutely no help. I explained to her that I have to constantly call in to follow up and explained all of the above to her. She had committed to me that I will never phone in again regarding this incident and that she will ensure that I get feedback by close of business - You know what happened next --- No feedback...You must be joking. The amount of money spent on the telephone calls might exceed the value of this refund and I feel like a don't want the money back despite following all your refund procedures including sending through the refund form 3 days before collection was to take place and Being a very understanding customer after the second time this year that Budget has failed to deliver a BASIC service. You shouldn't be in business and I'm sure at the rate you going things will soon fall apart. This is a remedy to failure! Reservation number 3 ********** -ZA-3</p>