OVERCHARGING AND POOR RESPONSE TO COMPLAINTS

Having recently used your services, i am horrified at your lack of follow up and customer service. These are the issues i have: 1. I have frequently made use of your company as well as others and never had the problem of hiring a car with unlimited milaege. However, it appears you may only do so if you hold a foreign passport. Having registered a complaint at the time of collection as well as an email follow up, i still have had no response to date (over one month).

2.The car was obviously not full at the time of collection as my first feul stop 222 Km later indicated that the rate of consumption for a Volkswagen polo was 7 Km per litre. My subsequent fuel stop 660 Km later, i suddenly had a fuel consumption of 17 Km/litre. I laid a complaint when i returned the car. I had to subsequently email to receive a response. I was told by the garage attendent that this make of car gets an airlock and there is a specific button to press. As the lessor of the car i believe you should make the people who lease out the car aware of this, AND check the car for this on return.

3. Having filled up the car 3.5 Km from the airport, i received a bill for filling the car with 45 litres of petrol. I am told that is the total capacity of the tank!! No invoice was forthcoming, only an SMS to a site, despite the fact that i had booked on line.

4. You did credit me for the petrol, the refueling charge and an ex gratia payment for the fact that the car was not full, for which i thank you.

My chief complaint is the lack of response, to complaints and the seemingly lack of concern from your side to follow up on a complaint. It has taken me almost a month to sort this out, and i still do not have a proper invoice for the correct amounts. This was requested for submission on my side to be re-imbursed for the car hire. How many companies are hoodwinked by the same modus operandi and pay for petrol that was actually never put into the car.