LW
Llewelyn W

1 reviews | Active since Nov 2013

18 Mar 2021, 08:33

Not Enough Petrol in returned Hired Car

I was surprised when I got my final invoice re document *** for Car Hire from Cape Town International Airport to see an additional charge to fill the car with 2,59 litres of petrol. I have filled up at the same service station for the last half dozen times using Budget Rent A Car and never had this added. Maybe you should supply your customers a list of service stations close enough to the airport so we can freewheel into the airport. I do not live in Cape Town so am not aware of the strategically placed service stations acceptable to Budget Rent A Car. I am annoyed and will certainly not bother to use your rental cars in the future. In the past 12 years I have used many different Car Hire companies out of Cape Town International and never had this happen with any of them. I think it is petty. (Maybe consider leaving a petrol can in the boot which customers can use to carry 2,59 extra litres to top up the car on arrival at the airport)

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Replies (1)
LW
Llewelyn W's update19 Mar 2021, 12:45
Reviewer Update
Good news Budget Rent A Car have refunded my money for the 2.59 litres of petrol and the cost to hold the hose while topping up the tank. Appreciate the speedy response. Will be careful in the future when hiring a car to check all terms and conditions.