RJ
Renier J
1 reviews | Active since Aug 2015
26 Aug 2015, 10:58
Not acting on customer complaints
I booked a JaguarXF for 5 days in Cape Town. When I arrived the car was not available (apparently the Jaquar XF has not been available in Cape Town for the last 2 months) and I was stuck in Cape Town at 22h00 without a car. Now that I want my refund of R 5,266.94 Budget Car Rental South Africa is blaming Travelstart South Africa and Travelstart South Africa is blaming CarTrawler who is not getting back to me. Apparently I also need to pay a cancellation fee of R1,000!!!!
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Budget Rent A Car's replyOfficial
26 Aug 2015, 11:14Hello RenierJo,
Thank you for your post.
We have escalated your complaint to our Customer Care Manager who will resolve your complaint posted.
Kind Regards
Budget Team
Thank you for your post.
We have escalated your complaint to our Customer Care Manager who will resolve your complaint posted.
Kind Regards
Budget Team
Budget Rent A Car's reply26 Aug 2015, 11:14
Official
Hello RenierJo,
Thank you for your post.
We have escalated your complaint to our Customer Care Manager who will resolve your complaint posted.
Kind Regards
Budget Team
Thank you for your post.
We have escalated your complaint to our Customer Care Manager who will resolve your complaint posted.
Kind Regards
Budget Team