Non existent service and lack of professionalism Budget Rent a Car Ladysmith and no apology or compensation offered shame on you!!

On Wednesday, 24/6, after making a booking for a car to be picked up in Ladysmith and dropped off at PMB airport the same day, it became evident that the staff had NO idea what they were doing. They first searched for my booking for 20 minutes. I had prepaid my booking through booking.com as I get better rates through them, being a Genius 3 level.

Normally, they put a hold on your credit card whenever I use this agency, as well as the one in PMB. After getting the vehicle and rushing to PMB for my flight, I realised I never got the rental agreement either in hard or soft copy via my email. The next day, I realised that they debited my credit card with the amount that was supposed to be held on hold. The "excuse" from the branch for not finding my reservation was that a staff member was not at work since Monday- I asked, and why must this be my problem???

I on the 27th of June escaleted this to Budget corporate, and eventually they acknowledged that a refund had been processed. However, there seems to be no repercussions for the untrained staff and manager in Ladysmith. I did not get even a letter of apology, nor any compensation offered for the stress and discomfort of nearly missing my flight. What if I had not escalated this? Was this a possible *****ulent scheme by the branch? I certainly hope not, but one never knows.

Shame on you, Budget Ladysmith, and Budget corporate