SW
Sheri-Leigh Wilson

1 reviews | Active since Feb 2019

07 Feb 2019, 22:26

Never hire from budget/avis

I rented a car from Avis/budget in Cape Town and I was basically harassed by one of the bay checkers. He told me that he wouldn’t check the car unless I give him a hug, he’s was asked very inappropriate questions throughout the check and also asked to get into the vehicle to sign paperwork (could have been done outside). I placed a complaint to the manager and I was basically accused of being the one to initiate the encounter. This was based on camera footage (with no vocal recording) and they called me before even questioning the guy, and they didn’t because he was on holiday. So that already showed they don’t take customers seriously enough to cam someone on during a holiday. So they automatically put him on the right. It took a long time to resolve, but I was left feeling so uncomfortable, vulnerable and unsettled because of what happened. Never hire from them because they have no respect for what customers have to say.

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