Incorrect Billing / Poor Service!!!

In June 2015, I made the initial booking, I called in November to confirm that all was in order to collect the car and that is when I was told that the amount due on collected was double that of what was initially quoted!! (By the lady at the Randburg Branch). When I called head office, they advised me that she was wrong and that I was only liable for the initial amount quoted as I booked it in June and did not have to pay December rates<br> After a week of going back and forth and leaving several messages for the manager, I finally got hold of her and she told me that it was an error and they would bill me June rates for the rental... The gentleman that assisted us informed us that we were paying June rates (as agreed) and that the rental would be R4 800 in total. We then had to pay R6 600 and he advised us that the balance was a \deposit\" to which we agreed<br> you can listen to all recorded conversations between myself and the staff at the Randburg branch. I was then given an invoice shows rental of R 8,475 - this is almost double and I get the feeling that I was charged December rates again?? It has been 3 months and this has still not been resolved!!! Now they want to hand ME over???"