*********** staff, poor Service, False promises

I am visiting South Africa with my kids and my husband booked a a car for us from overseas online. The day before pick up I was told the car would not be released to me as my husband was not present at the time of pick up and even though he was out of the country and could speak to him tephonically and still got no joy I then asked for the car to be cancelled. They assured it would be cancelled. I did not receive the cancellation confirmation. I called back the next day enquiring why confirmation was not sent and also money had been removed my credit card as well amwothlut the car being in my possession. The supervisor at the Pietermaritzburg branch told it would take 5workimg days to do a reversal. There is still no response from budget, the rental company says they did not receive notice of cancellation from budget either. I was left without a car, and had to use a different company and pay again to hire a different vehicle. One week later, several emails and calls later and personally visiting the branch as well. I have no joy, not even a response from the company.