I would like someone anyone to assist me

Good Day <br> I rented a vehicle I went to collect and all the procedures where followed and the rental amount was reserved on my credit card, 2 hours later I get a notification that the amount has been reversed. I have since 11:24 am been trying to get through to the Hotel Parkade branch I understand its a busy time but my calls are going unanswered, I have called the call centre 4 times and I have emailed. call 1 I couldn't be helped. call 2 i was placed on hold for 10 mins, call 3 Queen placed me on hold and the call cut, after I told her agents have been putting me on hold, call 4 Manatse helped me as much as he could however he unfortunately couldn't resolve my query. I would really appreciate it if someone from the branch could contact me and resolve instead of me having to run around after nor do I want Budget to have to send people to collect the car because my payment doesn't reflect, and I am uncertain how budget deals with these kinds of queries. <br> I would really appreciate some assistance, as the car is currently in my possession and I really don't want to have any issues, especially as I am desperately trying to get through to the branch.<br> Regards,