Horrific service

Most horrific experience.

I struggled making a book online, Everytime I attempted...I kept on getting a "validation exception ED 999 error". After countless attempts, I eventually gave up and thought I would do the booking at the branch.

I got to the Cape Town branch, Lihle tried to assist me but I had issues with my card. Resolved it with my bank. Then I attempted to rebook online and an amount of R718.00 was debited off my account but I was not issued with a booking reference. I went back to Lihle who advised me to wait until I get a reference which could take hours...bare in mind that I was on 8am flight, tired with my five year old. Waited for an hour, still no reference.

I got tired of waiting and tried another consultant, I was told there is nothing they can do, I have to rebook and pay again. I asked to speak to the manager, that lady was extremely rude with attitude written on her face...in her direct rude voice "do I expect to be issued with a car without payment". I had paid and the amount was debited off my account and had an SMS from the bank proving that. I was in tears, if there are cameras there...you would see.

I had to repay and took the car out of desperation. I double paid and was unfairly treated...don't mean to be rude but I was treated like a piece of ****.

All I want is my R718.00 reversed back into my account.