Horrible Customer Service

I booked a car online and made the payment, I picked up the car on the 17th of October 2018 in the morning from Port Elizabeth International Airport; the car (8 seater VW bus) was handed over without the checking of scratches and dents.

On the 31st of October 218 the car was returned just after 11:00.

On the 10th of November I got a call from AVIS asking if I returned the car, this was after I had sent an email enquiring about my refund.

I have since been following up with the head office which told me that according to their records the car was never picked up. When I went online, I couldn't get the invoice because my reference number did not exist. I called the branch numerous time and was promised to be called back and not once was that promise honoured.

I was eventually told that the delay was due to the fact that the transaction was manually captured and not electronically. On the 14th Chris told me the issue has been resolved, and to expect refund within 48hrs.

Today (19th November) I was told it was done only yesterday.

This is the worst service ever, for the longest time, up until Thursday last week I thought the car might have been ******, as at some point I was asked for the car registration. No one has ever bothered to call me.