DON’T HIRE A CAR WITH BUDGET

DON’T HIRE A CAR WITH BUDGET. We hired a car in September for 5 days. They said the money would be returned after 7 working days and my husband and I have been calling them to notify Budget that we haven’t received the money that was debited. They are giving us the runaround and transferring us to different departments and we still don’t have the money yet. Why is it so difficult to transfer the money to the same credit card since September??? It’s now November.