Dissatisfied customer

Good day , I am Gcobani Rongwana I booked a car online(13 September 2018) using my debit card (paid ) for the 20th - 25th September 2018 . I used my cheque card , I inquired if I can use it when I pick the car as I do not have a credit card . I was told I could . Upon arrival , I was then told I could not get the car as my cheque card did not have my name engraved on it .

I was told I could forfeit my car rental money yet I was assured I can use my cheque card. ( The only issue was my name was not engraved , when they swiped the card it instructed them to enter my name manual . I had my Id and drivers licence . What more did they need . I arrive here at Queenstown at 4 am , Have been running around the whole day trying to resolve this to no avail. My booking reference no is ********** 41

It is with dismay and sadness , cause I am now car less and I can not conduct the business I came to do.

Regards G Rongwana