DISGUSTING SERVICE/UNPROFESSIONAL/FUEL NOT FILLED & DIRTY CAR -MIDRAND BRANCH

Good day

Firstly I would like to say that Budget is such a huge organisation but the online portal is completely unprofessionally done. I booked a car for my fiance using his details and my card details and it allowed me to pay. I then went to pick up the car only to be told that I cannot pay with my card. I need to understand why the portal allows you to enter different details in the first place? This frustrated me as it should not allow you to do this at all. Then also I made this booking 6 days before collecting the car so why did nobody call me or my fiance to advise us that I couldn't pay with my card and use his details as the driver as he has a drivers licence. The Budget portal should have a warning on the top of their page for this. I was then told that I need to wait 10 to 15 days for my refund by someone at your complaints department but at the branch Connie told me and my fiance and friend that it will only take 3-5 working days for the refund. I was also told that the holding deposit will be R2500.00 but then it was suddenly R2661.00 I believe odd cents. I then could only book the cra for 1 day and not 2 as we planned and this was for business. The staff at your Midrand branch is very *********** and gave us a car that did not even have a full tank of fuel and was dirty. The branch manager there just simple told me..."Oh I was not aware of this." Is it that simple and easy to say to clients then maybe I should come work there. I sent a picture on Friday 3rd January 2020, of the fuel that was not full and it shows the kilometres as we did not drive far from your Midrand branch, but guess what, I have not received any feedback. It is clear that your staff do not give a DAMN HENCE I HAVE NOT RECEIVED FEEDBACK on fuel and dirty car. I want someone competent like a senior regional manager to call me on ***. This is the most pathetic, unprofessional service evry. This from a car rental? I am DISGUSTED.

Regards Wagieda ***