Disappointing Experience

I recently had a very frustrating experience with budget rent a car, and I feel compelled to share it in the hopes that others can avoid a similar situation. I rented a car from them for a week-long trip and was told upfront that I would need to provide a deposit, which I was fine with. However, what followed has left me very dissatisfied with their service and transparency.

First off, the car I received was clean and in decent condition, so my initial experience wasn’t terrible. However, things quickly took a turn for the worse when it came time to handle the deposit. I was assured by the staff that the deposit would be refunded promptly after the car was returned, assuming there was no damage or issues. Until to date I have not received it.