De*****ing customers

I booked a car on Budget car hire on the 4th September 2018 and paid an amount of R440.86 and upon returning the car the invoice amount came to R520.85. Instead of the company invoicing me for the difference, the full amount was debited.

I then phoned, logging a query of which the service consultant assured me that he will escalate to Mtata airport branch. A couple of days later, I phoned again to enquirer about the status, I was informed there is nothing registered on the system (To my surprise).

Marishaa Govender was assisting the second time and she requested the bank statement to verify two debit orders and the original booking confirmation document so that she can lodge a complaint with the Mtata branch. I provided those documents, it's been a week ever since documents were provided. No response. I sent a couple of emails directly to her asking about the status but no response.

This is a pathetic customer service, luckily for me amounts involved are small.