Budget/Avis car hire ****

Disgusted by budget/avis ****. I booked a vehicle at what I thought was a promotional price and now it seems I will be left stranded. I was contacted and told that there was a glitch in the system so I will be charged significantly more aproximately 2000% more. I informed the agent that I will not accept this, so they then just increased the price anyway without further communication. Had I not called a few days later to follow up, I would have found myself at the budget car rental counter to collect a car and be faced with a bill significantly larger than quoted and confirmed.

I am disgusted that a company as large as Budget ***ned by Avis Budget Group) can offer vehicle hire at one price across multiple platforms as well as their own app and website, and then simply decide that they will not honor the quote after they have confirmed it via email. Whats even more disappointing is that budget/avis had no intention of resolving this before I arrive to collect the vehicle. Therefore I would be forced to accept their aproximately 2000+% increase or be left stranded. Possibly the most agrivating part of this is that the booking was made a week ago and based on what seemed to be a promotion (based on the fact that the price was isolated to a specific area and time of the year). Had I not booked this "promotion" I would have had access to book with a different company at a better price than what Budget/Avis is planning on charging me. Due to it being a week later and only days before i travel, I no longer have access to any of the other options that were available at the time. When conting the call centre to confirm that my booking and price are as quoted, the consultant advised me that it was. When I asked for further investigation and confirmation the consultant advised that someone will call me back. I did recieve a call and was advised that they have simply decided to increase the price which I would have been told when I arrived to collect the vehicle. This is shocking! I requested that I be contacted by a manager.. Bianca never called. Not a big surprise at this point. Deception and dissapointment seems to be the motto at Budget/Avis. I will be sharing my experience including the videos of the booking process and screen shots of the confirmation on social media. Everyone should be aware of this shocking experience when considering using your company. Today I spoke to someone today who tried to help and put me in contact with the same agent who told me that the price was increased and that I will get a letter at the counter when I collect to tell me this. He then told me that the managers and supervisors will not call me because they have decided what they are doing (ie increase the price by aproximately 2000+% when I arrive to collect) I was also told that aproximately 17 other clients have had a similar experience and that one said they would go to consumer protection and apparently Budget/Avis dont seem bothered.