Budget Car Hire Hatfield Incompetence

On the 23rd of November I went to Budget Hatfield to collect a hired car. Due to their indolence I cancelled the hire. I however received an sms claiming that they had deducted money from my credit card. I went back to the office and complained on why they have deducted money despite my cancellation. They promised me that my money will be returned. It's now 1st December and the money is yet to be reversed into my credit card account. I would like someone from budget to explain to my when they will give me back my money!!!!! I have had enough of this disservice from budget...I also have proof to show that the car hire contract was cancelled without charge and prepared to use it if prejudiced...